Opportunities

M365 Cloud Administrator – AI & PowerBI
Type: Contract
Location: Remote

Job Summary & Responsibilities

The M365 Cloud Administrator will support the day-to-day administration and troubleshooting of Microsoft 365 and Azure/Entra ID technologies while also contributing to Power BI reporting and emerging AI initiatives.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field
• 5+ years of experience supporting and administering Microsoft 365 technologies
• Experience with Active Directory/Entra ID, Exchange, SharePoint, OneDrive, Teams, MFA/SSO, and Azure
• Hands-on PowerShell experience
• Experience with Power BI focused on reporting, visualization, data accuracy, and business insights
• Strong interest in AI and experience using AI tools
• Experience with AI agent-building
• Strong communication, analytical, troubleshooting, and customer service skills
• Microsoft certifications highly preferred

Description and Responsibilities

• Support and administer M365 technologies including Exchange, SharePoint, OneDrive, Teams, Azure/Entra ID, MFA, and SSO
• Resolve Level III ServiceNow tickets, troubleshoot issues, and support M365 deployments and operational procedures
• Use PowerShell for administration, troubleshooting, and automation
• Create and maintain Power BI visualizations and reports, ensuring data accuracy and using data to identify and explain trends
• Partner with business stakeholders to understand reporting needs and effectively communicate insights to technical and non-technical audiences
• Analyze business data to identify patterns, trends, and opportunities, using Power BI to present information in a clear and meaningful way
• Support and improve existing Power BI dashboards and reports based on changing business needs
• Identify opportunities to leverage AI to improve processes, solve problems, and increase productivity
• Support the creation and improvement of AI agents; experience with Claude or similar AI platforms is a plus
• Explore and evaluate AI tools and use cases, helping teams apply AI effectively to everyday business and technical challenges
• Assist with testing, refining, and troubleshooting AI agents to ensure they provide accurate and useful results
• Document solutions, identify process improvements, and provide excellent customer service