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Title: CMMC Compliance Consultant
Job Type: Contract (est. 6-12 months)
Location: Fully Remote, EST
Schedule: Part-Time (20 hours per week, during EST 8a-5p office hours)

Job Summary
Wright Technical Services is proud to represent a highly respected Fortune 500 Global Manufacturer for this position.
We are seeking a highly skilled and experienced CMMC Consultant to guide our global manufacturing company through the process of achieving Cybersecurity Maturity Model Certification (CMMC). The ideal candidate will have extensive knowledge of cybersecurity frameworks, especially CMMC and NIST SP 800-171, and experience with compliance in a complex, global manufacturing environment. The CMMC Consultant will assess the current cybersecurity posture, develop a roadmap for compliance, and lead the organization through all stages of certification.

Qualifications

Bachelor’s degree in Cybersecurity, Information Technology, or a related field (Master's preferred).
5+ years of experience in cybersecurity, with a focus on regulatory compliance and risk management.
Strong understanding of CMMC (Cybersecurity Maturity Model Certification) and NIST SP 800-171 frameworks, with hands-on experience guiding organizations through compliance.
Experience in the manufacturing industry, particularly with IT and OT systems, is highly preferred.
Proven ability to lead large-scale cybersecurity projects, especially in a global organization.
Familiarity with other cybersecurity regulations, such as DFARS and ISO 27001, is a plus.
Excellent project management, communication, and leadership skills, with the ability to manage multiple stakeholders and deliver successful outcomes.
Ability to work independently, as well as collaboratively, with various departments and external consultants.
Preferred Certifications:
- Certified Information Systems Security Professional (CISSP)
- Certified Information Security Manager (CISM)
- Certified Information Systems Auditor (CISA)
- Certified CMMC Professional (CCP) or Certified CMMC Assessor (CCA)

Description

Lead the development and execution of a comprehensive strategy to achieve CMMC certification, aligning with the organization's cybersecurity goals and regulatory requirements.
Conduct thorough assessments of the company's cybersecurity policies, processes, and controls against CMMC and NIST SP 800-171 standards.
Identify gaps in compliance and recommend effective remediation strategies to improve the organization's cybersecurity maturity.
Develop and implement a roadmap for achieving CMMC certification, working closely with cross-functional teams, including IT, OT, and compliance.
Provide subject matter expertise and guidance to internal stakeholders on CMMC, NIST SP 800-171, and other relevant cybersecurity regulations.
Prepare and manage documentation for certification audits, ensuring that all required evidence and controls are in place.
Collaborate with third-party auditors, ensuring a smooth certification process and addressing any non-conformities or challenges during the audit.
Stay updated on changes to CMMC guidelines and NIST cybersecurity frameworks, adapting the organization's strategy as needed.
Train internal teams on cybersecurity best practices and compliance requirements, fostering a culture of cybersecurity awareness across the organization.

Eligibility: All applications current authorized to live and work in the United States on a Permanent basis are welcome to apply. Must be currently residing in the US. Sponsorship is not available for this position.

Wright Technical Services and our client are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Title: CMMC Compliance Consultant
Job Type: Contract (est. 6-12 months)
Location: Fully Remote, EST
Schedule: Part-Time (20 hours per week, during EST 8a-5p office hours)

Qualifications

Bachelor’s degree in Cybersecurity, Information Technology, or a related field (Master's preferred).
5+ years of experience in cybersecurity, with a focus on regulatory compliance and risk management.
Strong understanding of CMMC (Cybersecurity Maturity Model Certification) and NIST SP 800-171 frameworks, with hands-on experience guiding organizations through compliance.
Experience in the manufacturing industry, particularly with IT and OT systems, is highly preferred.
Proven ability to lead large-scale cybersecurity projects, especially in a global organization.
Familiarity with other cybersecurity regulations, such as DFARS and ISO 27001, is a plus.
Excellent project management, communication, and leadership skills, with the ability to manage multiple stakeholders and deliver successful outcomes.
Ability to work independently, as well as collaboratively, with various departments and external consultants.
Preferred Certifications:
- Certified Information Systems Security Professional (CISSP)
- Certified Information Security Manager (CISM)
- Certified Information Systems Auditor (CISA)
- Certified CMMC Professional (CCP) or Certified CMMC Assessor (CCA)

Description

Lead the development and execution of a comprehensive strategy to achieve CMMC certification, aligning with the organization's cybersecurity goals and regulatory requirements.
Conduct thorough assessments of the company's cybersecurity policies, processes, and controls against CMMC and NIST SP 800-171 standards.
Identify gaps in compliance and recommend effective remediation strategies to improve the organization's cybersecurity maturity.
Develop and implement a roadmap for achieving CMMC certification, working closely with cross-functional teams, including IT, OT, and compliance.
Provide subject matter expertise and guidance to internal stakeholders on CMMC, NIST SP 800-171, and other relevant cybersecurity regulations.
Prepare and manage documentation for certification audits, ensuring that all required evidence and controls are in place.
Collaborate with third-party auditors, ensuring a smooth certification process and addressing any non-conformities or challenges during the audit.
Stay updated on changes to CMMC guidelines and NIST cybersecurity frameworks, adapting the organization's strategy as needed.
Train internal teams on cybersecurity best practices and compliance requirements, fostering a culture of cybersecurity awareness across the organization.

Title: Project Manager
Job Type: Contract (est. 6-12 months)
Location: Fully Remote, EST
Schedule: Part-Time (20 hours per week, during EST 8a-5p office hours)

Job Summary
Wright Technical Services is proud to represent a highly respected Fortune 500 Global Manufacturer for this position.
As our Client grows globally through acquisitions and organic initiatives, the IT organization evolves to meet increasing technology demands. Delivering complex solutions that enhance efficiencies and support a unified digital model is key. This requires a well-organized portfolio of strategic IT initiatives.

The IT Project Manager is crucial in delivering high-quality solutions. The PM manages projects through all phases, from planning to post-launch support, collaborating with IT teams to establish plans and timelines. This role focuses on achieving Cybersecurity Maturity Model Certification (CMMC) compliance. The PM will maintain project plans, track progress, and compile status updates for leadership.

Qualifications

Bachelor’s degree in computer science, Information Technology, or a related field.
Minimum 7 years leading projects in large environments, preferably IT projects
Experience in a matrixed operating model, managing multiple IT and business stakeholders
Strong proven experienced in structured, detail-oriented Project Management:
- Strong ability to plan and document a project throughout the lifecycle
- Experience with business justification, project budgeting, and tracking resource burn rates
- Proficient in program/ project portfolio management standards, tools, and techniques
- Vendor management skills (selection, negotiations, relationship building)
- Effective listening skills to determine business needs and drive technical solutions
- Leadership of diverse business and technical teams across multi-site environments
- Experience managing IT projects involving multiple applications and technology platforms
Possess strong professional and technical competencies including:
- Strong communication, collaboration, and negotiation skills
- Quick learner on varied technical platforms, forward-looking on emerging technologies
- Ability to explain complex technology in business terms
PMP, Agile, and/or Lean Six Sigma certification (a plus)
Global manufacturing industry experience (a plus)

Description

Lead and manage projects to ensure deliverables, timelines, and resource constraints are met, adhering to PMO policies and standards.
Establish project scope, requirements, priorities, and deadlines.
Collaborate with IT Business Relationship Managers, technical and functional staff, and business partners to define key milestones, detailed project plans, work breakdown structures, and task lists, including resource assignments.
Engage and manage vendors as needed.
Establish project budgets, track spending, and communicate current and projected burn rates.
Coordinate IT applications, infrastructure, and operations resources per project demands.
Define and communicate roles for project team members and stakeholders.
Set up a clear communication cadence for team members and stakeholders, provide routine status reports, and escalate issues to the steering team as needed.
Define user acceptance test criteria and plans, and coordinate testing events for successful solution signoff.
Review and communicate project status, manage risks and issues, monitor business change readiness, ensure delivery of training and documentation, coordinate cutover/launch activities, provide post-Go-Live support, and conduct post-implementation reviews.
Maintain and store project artifacts for transparency across team members and stakeholders.
Advise the business on developing project justifications and assist in preparing investment requests for timely management approval.
Manage IT resource capacity at various levels, providing routine and ad hoc budget-to-actual updates and projections.
Oversee vendor relationships, performance, deliverables, reporting, and change management during projects.
Ensure compliance with legal and audit standards for projects and deliverables.

Title: Project Manager
Job Type: Contract (est. 6-12 months)
Location: Fully Remote, EST
Schedule: Part-Time (20 hours per week, during EST 8a-5p office hours)

Qualifications

Bachelor’s degree in computer science, Information Technology, or a related field.
Minimum 7 years leading projects in large environments, preferably IT projects
Experience in a matrixed operating model, managing multiple IT and business stakeholders
Strong proven experienced in structured, detail-oriented Project Management:
- Strong ability to plan and document a project throughout the lifecycle
- Experience with business justification, project budgeting, and tracking resource burn rates
- Proficient in program/ project portfolio management standards, tools, and techniques
- Vendor management skills (selection, negotiations, relationship building)
- Effective listening skills to determine business needs and drive technical solutions
- Leadership of diverse business and technical teams across multi-site environments
- Experience managing IT projects involving multiple applications and technology platforms
Possess strong professional and technical competencies including:
- Strong communication, collaboration, and negotiation skills
- Quick learner on varied technical platforms, forward-looking on emerging technologies
- Ability to explain complex technology in business terms
PMP, Agile, and/or Lean Six Sigma certification (a plus)
Global manufacturing industry experience (a plus)

Description

Lead and manage projects to ensure deliverables, timelines, and resource constraints are met, adhering to PMO policies and standards.
Establish project scope, requirements, priorities, and deadlines.
Collaborate with IT Business Relationship Managers, technical and functional staff, and business partners to define key milestones, detailed project plans, work breakdown structures, and task lists, including resource assignments.
Engage and manage vendors as needed.
Establish project budgets, track spending, and communicate current and projected burn rates.
Coordinate IT applications, infrastructure, and operations resources per project demands.
Define and communicate roles for project team members and stakeholders.
Set up a clear communication cadence for team members and stakeholders, provide routine status reports, and escalate issues to the steering team as needed.
Define user acceptance test criteria and plans, and coordinate testing events for successful solution signoff.
Review and communicate project status, manage risks and issues, monitor business change readiness, ensure delivery of training and documentation, coordinate cutover/launch activities, provide post-Go-Live support, and conduct post-implementation reviews.
Maintain and store project artifacts for transparency across team members and stakeholders.
Advise the business on developing project justifications and assist in preparing investment requests for timely management approval.
Manage IT resource capacity at various levels, providing routine and ad hoc budget-to-actual updates and projections.
Oversee vendor relationships, performance, deliverables, reporting, and change management during projects.
Ensure compliance with legal and audit standards for projects and deliverables.

Title: Network – Cloud Operations Engineer
Job Type: 6-Month Contract-to-Hire
Location: On-Site in Daytona Beach, FL
Compensation: $60 – 70 per hour W2

Job Summary
Wright Technical Services is proud to represent a highly respected Industry Leader for this position.
We are seeking a skilled and motivated Cloud (Network) Operations Engineer with specialized expertise in Azure cloud network components. In this role, you will be responsible for the management, monitoring, and maintenance of our Azure cloud infrastructure, with a focus on networking. You will ensure the reliability, performance, and scalability of our cloud-based systems while working closely with development, security, and operations teams to optimize and automate cloud operations.

Qualifications

Bachelor’s degree in computer science, Information Technology, or a related field.
5+ years of experience in network engineering, architecture and operations.
- Routing and switching including design and execution of Cisco, Palo Alto, and similar security solutions
3+ years of experience with Azure networking services:
- Azure Firewall, VNets, NSGs, VPN gateways, and Azure Load Balancers
- Monitoring and logging tools such as Azure Monitor, Network Watcher, and Log Analytics
- Azure networking, security, and infrastructure-as-code (IaC) principles
- Advanced Azure networking features, i.e. ExpressRoute, VNet Peering, Virtual WAN, Azure DNS - preferred
- Azure Certifications highly preferred
Proficiency in scripting languages including PowerShell, Python, Biceps, Azure CLI
Experience with automation tools including Terraform, Ansible, and/ or Azure DevOps

Description

Azure Cloud Infrastructure Management:

Design, deploy, and maintain Azure cloud infrastructure, focusing [to start with] on network components such as Azure Virtual Networks (VNets), Network Security Groups (NSGs), Azure Firewall, and Azure ExpressRoute. Once established in the Azure network 1/ share network domain knowledge with other Cloud engineers 2/ learn and support other cloud infrastructure components.
Monitor and manage Azure cloud resources to ensure optimal performance, scalability, and cost-efficiency.
Privatization of Azure resources through vNet integration and Private Endpoints
Network Architecture and Security:
Implement and manage Azure network solutions including Azure Virtual WAN, VPN gateways, Azure Load Balancers, Application Gateways, and Traffic Manager.
Ensure the security and compliance of Azure network components by configuring and managing Azure Security Center, Azure Policy, and Azure Monitor.
Automation and Optimization:
Develop and maintain scripts and tools for automating the deployment and management of Azure network components using Azure CLI, PowerShell, and ARM templates.
Optimize network performance through the implementation of advanced networking features like VNet peering, Azure DNS, and Application Security Groups.
Monitoring and Incident Management:
Monitor Azure network environments for security breaches, performance issues, and system outages using tools such as Azure Monitor, Network Watcher, and Traffic Analytics.
Respond to and troubleshoot network incidents in a timely manner, ensuring minimal downtime and impact on operations.
Collaboration and Support:
Work closely with the Network, Security, Development, and DevOps teams to support CI/CD pipelines, particularly in networking aspects, enabling automation and continuous delivery of software updates.
Provide technical support and guidance to internal teams on Azure network-related issues and best practices.
Documentation and Reporting:
Maintain up-to-date documentation of Azure network architecture, procedures, and configurations.
Generate regular reports on network performance, cost management, and security metrics.

Physical Requirements Necessary on a Regular Basis

Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
Vision sufficient for use of a computer monitor
Ability to sit at a desk 7-8 hours per day.
Participate in Cloud Operations on-call rotation.
Occasional travel

Title: Network – Cloud Operations Engineer
Job Type: 6-Month Contract-to-Hire
Location: On-Site in Daytona Beach, FL
Compensation: $60 – 70 per hour W2

Qualifications

Bachelor’s degree in computer science, Information Technology, or a related field.
5+ years of experience in network engineering, architecture and operations.
- Routing and switching including design and execution of Cisco, Palo Alto, and similar security solutions
3+ years of experience with Azure networking services:
- Azure Firewall, VNets, NSGs, VPN gateways, and Azure Load Balancers
- Monitoring and logging tools such as Azure Monitor, Network Watcher, and Log Analytics
- Azure networking, security, and infrastructure-as-code (IaC) principles
- Advanced Azure networking features, i.e. ExpressRoute, VNet Peering, Virtual WAN, Azure DNS - preferred
- Azure Certifications highly preferred
Proficiency in scripting languages including PowerShell, Python, Biceps, Azure CLI
Experience with automation tools including Terraform, Ansible, and/ or Azure DevOps

Description

Azure Cloud Infrastructure Management:

Design, deploy, and maintain Azure cloud infrastructure, focusing [to start with] on network components such as Azure Virtual Networks (VNets), Network Security Groups (NSGs), Azure Firewall, and Azure ExpressRoute. Once established in the Azure network 1/ share network domain knowledge with other Cloud engineers 2/ learn and support other cloud infrastructure components.
Monitor and manage Azure cloud resources to ensure optimal performance, scalability, and cost-efficiency.
Privatization of Azure resources through vNet integration and Private Endpoints
Network Architecture and Security:
Implement and manage Azure network solutions including Azure Virtual WAN, VPN gateways, Azure Load Balancers, Application Gateways, and Traffic Manager.
Ensure the security and compliance of Azure network components by configuring and managing Azure Security Center, Azure Policy, and Azure Monitor.
Automation and Optimization:
Develop and maintain scripts and tools for automating the deployment and management of Azure network components using Azure CLI, PowerShell, and ARM templates.
Optimize network performance through the implementation of advanced networking features like VNet peering, Azure DNS, and Application Security Groups.
Monitoring and Incident Management:
Monitor Azure network environments for security breaches, performance issues, and system outages using tools such as Azure Monitor, Network Watcher, and Traffic Analytics.
Respond to and troubleshoot network incidents in a timely manner, ensuring minimal downtime and impact on operations.
Collaboration and Support:
Work closely with the Network, Security, Development, and DevOps teams to support CI/CD pipelines, particularly in networking aspects, enabling automation and continuous delivery of software updates.
Provide technical support and guidance to internal teams on Azure network-related issues and best practices.
Documentation and Reporting:
Maintain up-to-date documentation of Azure network architecture, procedures, and configurations.
Generate regular reports on network performance, cost management, and security metrics.

Physical Requirements Necessary on a Regular Basis

Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
Vision sufficient for use of a computer monitor
Ability to sit at a desk 7-8 hours per day.
Participate in Cloud Operations on-call rotation.
Occasional travel

Are you passionate about pushing the boundaries of robotics technology in the field? Wright Technical Services is supporting a top US system integrator who is seeking a talented and driven Field Robotics Engineer to join their team. If you are ready to take on the challenge of developing cutting-edge robotics solutions in real-world environments, we want to hear from you.

Job Essentials:

• Travel to customer sites to perform installations, maintenance, repairs, and upgrades of robotics and automation equipment.

• Diagnose and resolve electrical issues, including power distributions, wiring, and controls systems, to ensure uninterrupted operation of robotic equipment.

• Repair and rebuild robotic systems in a controlled shop environment, ensuring optimal performance and reliability.

• Identify and resolve mechanical problems in robotic systems, including mechanical assemblies, actuator, sensors, and end-effectors.

• Develop and execute maintenance plans to minimize downtime and maximize the longevity of robotic systems.

• Perform calibration procedures, testing, and adjustments to ensure the accuracy and precision of robotic systems and associated components.

• Work closely with engineers, technicians, and other stakeholders to address technical challenges, optimize system performance, and implement improvements.

• Provide technical training and support to customers and end-users on the operations, maintenance, and troubleshooting of robotic systems.

• Analyze and evaluate the performance of robotic systems, identify opportunities for optimization, efficiency improvements, and cost savings.

• Maintain accurate records of service activities, including service reports, work orders, and part inventory. Communicate findings, recommendations, and progress to internal teams and customers.

Qualification:

• A Technical degree or equivalent experience (Preferred)

• 5+ years of experience in Fanuc field service and shop rebuilds (Preferred)

• Strong computer skills, including proficiency in MS Office applications and programming formats such as Fanuc, ABB, Epson, Kuka, etc.

• Expertise in electrical troubleshooting and diagnostics for industrial robotic systems

• Proficiency in mechanical troubleshooting

• Excellent problem-solving and analytical skills to identify and resolve technical issues efficiently.

• Strong verbal and written communication skills, with the ability to convey technical information clearly and concisely.

Wright Technical Services and the client we represent are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Wright Technical Services is supporting a top system integrator that is actively seeking a skilled Controls Engineer to join their team. As a Controls Engineer, you will work on a variety of projects and be responsible for designing programming, and testing control systems for industrial machinery across numerous industries. The ideal candidate will have a strong background in control system design, programming, and troubleshooting, and have specific experience working with Siemens brand PLCs and HMIs.

Job Duties:

• Develop new and customize existing PLC programs for discrete manufacturing processes.

• Possess the ability to handle a dynamic workload with minimum supervision.

• Work in the control platforms of primarily Siemens Simatic S7.

• Programming and program execution in PLC controllers, specifically Siemens's TIA Portal package.

• Interface such PLC controllers/programs with AC and DC drives through industrial networks, mainly Ethernet/IP and Profinet.

• Perform in-house systems tests.

• Travel to customer sites for installation, debugging, and commissioning of complete automation systems (25% or less of the year, usually for 2 weeks or less).

• Troubleshoot and diagnose problems and errors in control systems both remotely and, when needed, at the customer's site.

Qualifications:

• Bachelor’s in electrical engineering or relevant experience

• 5+ years’ work experience in industrial controls.

• Strong knowledge and experience programming PLCs. (Siemens focused)

• Demonstrated experience in hardware and software automation projects development.

• Demonstrated experience in automation projects commissioning.

• Proficient in Siemens PLC programming & troubleshooting

• AC variable speed drives configuration and troubleshooting experience (Variable frequency drives, DC drives) at 480VAC and less.

• PLC communication protocols experience (Ethernet/IP preferred).

• Ability to set up communication hardware and test designed solutions.

• Siemens Simatic S7 development.

• Willing to travel up to 25 %.

• Field experience working in a heavy industry environment. (Steel or metals experience a huge plus)

• Experience working for a controls system integrator preferred.

• Design and/or implementation of controls safety systems and Safety over Ethernet

Job Duties:

• Develop new and customize existing PLC programs for discrete manufacturing processes.

• Possess the ability to handle a dynamic workload with minimum supervision.

• Work in the control platforms of primarily Siemens Simatic S7.

• Programming and program execution in PLC controllers, specifically Siemens's TIA Portal package.

• Interface such PLC controllers/programs with AC and DC drives through industrial networks, mainly Ethernet/IP and Profinet.

• Perform in-house systems tests.

• Travel to customer sites for installation, debugging, and commissioning of complete automation systems (25% or less of the year, usually for 2 weeks or less).

• Troubleshoot and diagnose problems and errors in control systems both remotely and, when needed, at the customer's site.

Qualifications:

• Bachelor’s in electrical engineering or relevant experience

• 5+ years’ work experience in industrial controls.

• Strong knowledge and experience programming PLCs. (Siemens focused)

• Demonstrated experience in hardware and software automation projects development.

• Demonstrated experience in automation projects commissioning.

• Proficient in Siemens PLC programming & troubleshooting

• AC variable speed drives configuration and troubleshooting experience (Variable frequency drives, DC drives) at 480VAC and less.

• PLC communication protocols experience (Ethernet/IP preferred).

• Ability to set up communication hardware and test designed solutions.

• Siemens Simatic S7 development.

• Willing to travel up to 25 %.

• Field experience working in a heavy industry environment. (Steel or metals experience a huge plus)

• Experience working for a controls system integrator preferred.

• Design and/or implementation of controls safety systems and Safety over Ethernet

Title: IT Operations Analyst
Type: Contract, 6+ Months
Pay: $35-40 per hour on Contract
Location: Hybrid (3 days per week) in Daytona Beach, FL or Plano, Texas
Eligibility: Open to all US Residents legally eligible to live and work in the US without sponsorship

Job Summary
As an IT Operations Analyst you will play a crucial role in safeguarding critical functions by investigating incidents, developing and maintaining disaster recovery plans, and leading responses to critical incidents. Responsibilities include collaborating with cross-functional teams and conducting Incident Management meetings adhering to ITSM Practices, while ensuring operational stability and fostering collaborative relationships across divisions. This role also supports and reviews technical requirements adhering to Enterprise Disaster Recovery plan, such as monitoring/ testing and conducting Business Impact Analysis.

Qualifications and Technical Requirements

Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
Minimum 6+ years of technical Infrastructure experience
Minimum 3+ years of IT Operations experience
Experience with ITSM Ticketing software and Incident Management (ServiceNow highly preferred)
Foundational experience with Cloud required (Azure highly preferred)
Fundamental understanding and experience with the Disaster Recovery processes and testing
Strong experience supporting and administering Entra ID/ Active Directory and M365 Cloud
Experience supporting and troubleshooting Networks (DNS, DHCP, LAN/WAN, VPN, connectivity)
Experience supporting and troubleshooting Servers, Data Centers, VMware, Intune, MDM

To succeed in this role, an individual will need to be...

Assertive and decisive
Proactive self-starter, takes initiative
Resourceful and adaptable in a fluid environment
Proven ability to drive projects and initiatives forward
Excellent written and verbal communication (technical and business)
Outstanding and ability to work effectively and cross-functionally
Excellent organizational and documentation skills
Availability for on-call/ after-hours duties during critical incidents as needed

Duties and Responsibilities
Incident Investigation and Resolution:

Investigate, diagnose, and resolve incidents related to IT infrastructure and operations.
Lead and coordinate response efforts for critical incidents, ensuring timely resolution and minimal impact.
Proactively identify trends and efficiencies to improve IT service delivery
Provide insights based on historical data for issue resolution
Collaborate with cross-functional teams to identify root causes and implement corrective actions.
Disaster Recovery Planning:
Conduct meetings on disaster recovery protocols and coordinate system/data restoration after disasters
Review application lists and spreadsheets to ensure data accuracy and completion of testing
Establish partnerships across divisions to support disaster recovery
Perform Business Impact Analysis (BIA) to identify critical functions and their recovery priorities.
ITSM and Incident Management:
Conduct Incident Management meetings in line with IT Service Management (ITSM) practices.
Utilize ServiceNow to track, manage, document, and drive the resolution of incidents.
Ensure adherence to ITSM processes and best practices to maintain operational stability.
Technical Support and Administration:
Provide support and administration in Azure and on-prem Microsoft applications (Entra ID/ Active Directory, M365, Teams, OneDrive, etc.)
Troubleshoot and resolve issues related to network connectivity, including DNS, DHCP, LAN/WAN, and VPN.
Support and troubleshoot servers, data centers, VMware, Intune, and Mobile Device Management (MDM).
Monitoring and Compliance:
Monitor IT infrastructure and systems to detect and address potential issues proactively.
Ensure compliance with enterprise disaster recovery plans and technical requirements.
Enhance critical application monitoring and operational processes
Conduct regular reviews of technical requirements and procedures to align with best practices.
Collaboration and Communication:
Foster collaborative relationships across various divisions and teams within the organization.
Collaborate with Project Managers to provide transparent updates and presentations to leadership
Communicate effectively with stakeholders to provide updates on incident status and recovery efforts.
Collaborate with technical and business teams to develop and implement improvements in incident management and disaster recovery processes.

This is a Contract-to-Hire position on-site (Hybrid - 1 day WFH) at the client site in Daytona Beach, Florida.

Qualifications and Technical Requirements

Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
Minimum 6+ years of technical Infrastructure experience
Minimum 3+ years of IT Operations experience
Experience with ITSM Ticketing software and Incident Management (ServiceNow highly preferred)
Foundational experience with Cloud required (Azure highly preferred)
Fundamental understanding and experience with the Disaster Recovery processes and testing
Strong experience supporting and administering Entra ID/ Active Directory and M365 Cloud
Experience supporting and troubleshooting Networks (DNS, DHCP, LAN/WAN, VPN, connectivity)
Experience supporting and troubleshooting Servers, Data Centers, VMware, Intune, MDM

To succeed in this role, an individual will need to be...

Assertive and decisive
Proactive self-starter, takes initiative
Resourceful and adaptable in a fluid environment
Proven ability to drive projects and initiatives forward
Excellent written and verbal communication (technical and business)
Outstanding and ability to work effectively and cross-functionally
Excellent organizational and documentation skills
Availability for on-call/ after-hours duties during critical incidents as needed

Duties and Responsibilities
Incident Investigation and Resolution:

Investigate, diagnose, and resolve incidents related to IT infrastructure and operations.
Lead and coordinate response efforts for critical incidents, ensuring timely resolution and minimal impact.
Proactively identify trends and efficiencies to improve IT service delivery
Provide insights based on historical data for issue resolution
Collaborate with cross-functional teams to identify root causes and implement corrective actions.
Disaster Recovery Planning:
Conduct meetings on disaster recovery protocols and coordinate system/data restoration after disasters
Review application lists and spreadsheets to ensure data accuracy and completion of testing
Establish partnerships across divisions to support disaster recovery
Perform Business Impact Analysis (BIA) to identify critical functions and their recovery priorities.
ITSM and Incident Management:
Conduct Incident Management meetings in line with IT Service Management (ITSM) practices.
Utilize ServiceNow to track, manage, document, and drive the resolution of incidents.
Ensure adherence to ITSM processes and best practices to maintain operational stability.
Technical Support and Administration:
Provide support and administration in Azure and on-prem Microsoft applications (Entra ID/ Active Directory, M365, Teams, OneDrive, etc.)
Troubleshoot and resolve issues related to network connectivity, including DNS, DHCP, LAN/WAN, and VPN.
Support and troubleshoot servers, data centers, VMware, Intune, and Mobile Device Management (MDM).
Monitoring and Compliance:
Monitor IT infrastructure and systems to detect and address potential issues proactively.
Ensure compliance with enterprise disaster recovery plans and technical requirements.
Enhance critical application monitoring and operational processes
Conduct regular reviews of technical requirements and procedures to align with best practices.
Collaboration and Communication:
Foster collaborative relationships across various divisions and teams within the organization.
Collaborate with Project Managers to provide transparent updates and presentations to leadership
Communicate effectively with stakeholders to provide updates on incident status and recovery efforts.
Collaborate with technical and business teams to develop and implement improvements in incident management and disaster recovery processes.

Location: Hybrid (3 days per week) in Daytona Beach, FL; Plano, Texas; or Minneapolis, MN
Eligibility: Open to all US Residents legally eligible to live and work in the US without sponsorship

Senior Project Manager – Technology & Operations Services – August 2024

Cohen & Company

Certified Public Accountants

We are seeking to hire a Senior Project Manager contractor with immediate availability to drive the success of a set of projects within a firm-wide strategic program. This position will report to the Firm’s Chief Operating Officer and work closely with other members of the Firm’s leadership team as well as other team members within the organization. This role will initially be needed through January 31, 2025, with potential for permanent hire or further extension, though that is not guaranteed.

Responsibilities

Day-to-day Responsibilities:

Work with project sponsors and stakeholders, establish project objectives, procedures, plans, and performance standards for multiple projects within a firm-wide strategic initiative, with the potential to also manage acquisition integrations.
Track, manage, and resolve project issues as they arise throughout the project life cycle.
Collaborate closely with cross-functional teams to gather insights, align objectives, and implement best practices.
Manage project progress including timeline & milestone tracking, project issue & risk tracking, meeting coordination, and holding stakeholders at various levels accountable for completion of assigned tasks.
Provide regular updates and reports to leadership on project status, risks, and opportunities.
Formulate reports by extracting required data from various sources related to project status, progress, and roadblocks.
Support team members, including leaders, on project management concepts and processes.
Qualifications
Skills and attributes for success:
- Minimum of ten (10) years prior experience in Project Management, with proven success managing multiple complex projects in a fast-paced environment.
- Experience in the Accounting and/or Professional Services Industries a very strong preference.
- Management of acquisition integration projects a very strong preference.
Strong organizational, facilitation, and negotiation skills will be required to drive results.
Excellent written and verbal communication skills including the ability to make formal presentations to leadership.
Strong leadership skills with the ability to motivate and lead internal resources to work together to resolve complex project problems.
Ability to independently shepherd complex interactions and situations.
Analytical mindset with the ability to interpret data, identify trends, and make informed decisions.
Sense of urgency to deliver both short-term and long-term results.
Ability to set clear expectations and hold cross functional teams accountable to all deliverables.
Ability to handle ambiguous and volatile project requirements.
Ability to lead teams through influence and collaboration in a matrix organization.
Able to thrive in a fast-paced environment, manage through ambiguity and complexity, and support multiple, simultaneous projects, multiple stakeholders and articulate dependencies and interrelationships.
Proficiency with various project management styles and software.
Management of projects with significant technology aspects a strong plus.
Positive attitude and willingness to be a team player.

About Cohen & Company

Named one of America’s Best Tax and Accounting Firms by Forbes and one of the Best of the Best Firms by INSIDE Public Accounting, Cohen & Company offers assurance, tax and advisory services to clients throughout the U.S. and worldwide. The firm serves a broad range of clients, from privately held companies and their owners; to public and private funds, advisers and fund service providers within the investment industry; to Fortune 1000 multinational enterprises. Founded in 1977, Cohen & Company has more than 750 dedicated professionals across the U.S. and 12 offices in Illinois, Ohio, Maryland, Michigan, New York, Pennsylvania and Wisconsin. Through affiliated entities the firm also has an international presence in the Cayman Islands and Ireland. Learn more at cohencpa.com.

Locations:

Cleveland (preferred) or Akron, OH
In office at least 3 days per week.
Learn more about us:
Cohen & Company: www.cohencpa.com

We are an equal opportunity employer and value diversity of thought and background to build an inclusive and energized culture and better meet the needs of our clients.

Title: Sr. Project Manager – Technology & Operations
Job Type: Contract (4-6 months) – possibility for extension/ conversion
Location: Downtown Cleveland or Fairlawn, Ohio – Hybrid 3x a week

Job Summary
Wright Technical Services is proud to represent a Cleveland-based financial industry leader seeking a Senior Project Manager – Technology & Operations Services, for immediate Consulting opportunity to drive the success of a set of projects within a firm-wide strategic program. This position will report to the Firm’s Chief Operating Officer and work closely with other members of the Firm’s leadership team as well as other team members within the organization.

Qualifications

Minimum of a Bachelor’s degree is required for this position
Minimum of 8+ years prior experience in Project Management, with proven success managing multiple complex projects in a fast-paced environment.
Experience managing both technical and business/ operation projects.
Experience in the Professional Services Industries, with a preference to experience in Finance/ Accounting.
Experience managing projects through Mergers & Acquisitions (M&A)
Strong organizational, facilitation, and negotiation skills will be required to drive results.
Analytical mindset with the ability to interpret data, identify trends, and make informed decisions.
Proficiency with various project management styles (Agile) and software.
Excellent written and verbal communication skills including ability to make formal presentations to leadership.
Strong leadership skills with the ability to motivate and lead internal resources to work together to resolve complex project problems.
Ability to independently shepherd complex interactions and situations.
Sense of urgency to deliver both short-term and long-term results.
Ability to set clear expectations and hold cross functional teams accountable to all deliverables.
Ability to handle ambiguous and volatile project requirements.
Ability to lead teams through influence and collaboration in a matrix organization.
Able to thrive in a fast-paced environment, manage through ambiguity and complexity, and support multiple, simultaneous projects, multiple stakeholders and articulate dependencies and interrelationships.
Positive attitude and willingness to be a team player.

Description

Work with project sponsors and stakeholders, establish project objectives, procedures, plans, and performance standards for multiple projects within a firm-wide strategic initiative, with the potential to also manage acquisition integrations.
Track, manage, and resolve project issues as they arise throughout the project life cycle.
Collaborate closely with cross-functional teams to gather insights, align objectives, and implement best practices.
Manage project progress including timeline & milestone tracking, project issue & risk tracking, meeting coordination, and holding stakeholders at various levels accountable for completion of assigned tasks.
Provide regular updates and reports to leadership on project status, risks, and opportunities.
Formulate reports by extracting required data from various sources related to project status, progress, and roadblocks.
Support team members, including leaders, on project management concepts and processes.

Makino is a world leader in metal-cutting and machining technology. As a leader in the advanced manufacturing machine tool technology, Makino enables its customers to realize the highest level of quality with the fastest time to market. When companies make the parts that matter for automotive, aerospace, medical, die/mold and other industries worldwide, they make them with Makino.

The Opportunity

The Field Service Engineer is a member of the Customer Support Department and is responsible for the installation, maintenance, trouble shooting and repair of Makino machinery at customer locations. We are seeking customer focused professionals with a positive attitude and great customer service skills. OT after 8 hours, company vehicle provided,

Essential Duties

Travel to customer location to install, troubleshoot maintenance and repair and provide technical knowledge and support.
Utilize machine tool manuals, technical documents, internal and vendor resources to research machine issues and determine solutions.
Ensure proper documentation regarding machine issues, repairs, installation, and troubleshooting techniques.
Possess and maintain and in-depth knowledge of machine tool industry and Makino product lines.
Train customers on functions of the machine.

Qualifications

3-5 years of experience in mechanical and electrical repair, maintenance and programming with a CNC machine tool builder or distributor or equivalent troubleshooting experience.
Excellent technical, communication and presentation skills.
Ability to read and interpret drawings and schematics.
Strong analytical and troubleshooting skills are required.
Available to travel to customer locations. Some overnight stays are required.
Valid Driver’s License.

We believe that the interests of our company and people are inseparable, and we are committed to developing a diverse team of creative and independent professionals.

Employees enjoy a stable work environment from a company with years of success and growth in the machine tool industry.

Makino offers competitive pay, generous benefits including medical/dental, 100% company paid LTD/STD, start out with 3 weeks vacation and one week personal time (unless otherwise dictated by state law), bonus program, wellness program and ongoing training.

Makino is proud to be an EEO/M/F/Disabled/Vets employer.

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Wright Technical services is supporting a top client in the CNC machine space who is looking to add a Field Service Engineer to their team in the Northeast. This individual will be a member of the Customer Support Department and be responsible for the installation, maintenance, trouble shooting and repair of their machinery at customer locations. The right candidate will be a customer focused professional with a positive attitude and great customer service skills.

Responsibilities:

Install, maintain, and repair CNC machines and other industrial equipment
Provide on-site technical support to clients
Diagnose and troubleshoot equipment issues
Perform preventative maintenance on equipment
Train clients on proper use and maintenance of equipment
Document all service and repair activities
Collaborate with other team members to ensure client satisfaction

Requirements:

Associate's degree in a related field or equivalent experience
Minimum of 3 years of experience as a Maintenance Technician or Field Service Engineer
Experience with CNC installation and repair
Experience with industrial maintenance repair
Strong problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Willingness to travel to client sites as needed

CONTROLS ENGINEER

Makino is a world leader in metal-cutting and machining technology. As a leader in advanced manufacturing machine tool technology, Makino enables its customers to realize the highest level of quality with the fastest time to market. When companies make the parts that matter for automotive, aerospace, medical, die-mold and other industries worldwide, they make them with Makino.

As part of the Project Engineering group, the Controls Engineer executes the assigned Controls Engineering tasks supporting the implementation of automated machining systems, integrating Makino machining centers with part delivery systems and other ancillary equipment supporting the machining process. The automated systems utilize various automation products including 6-axis robots (fixed pedestal, floor track mount, and top loader), vision systems, marking systems, conveyors, etc. to automate the flow of material through Makino machining cells.

The Controls Engineer responsibilities include research, system design, programming, documentation, and troubleshooting of automated systems for assigned projects. The Controls Engineer must be able to communicate (both written and verbal) and work in a team with other engineers within the Project Engineering group as well as other Makino engineering groups, external resources, and customers to provide successful execution and completion of each project.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Work closely with multiple parties including Makino personnel, contract resources, suppliers, and customers from project inception to sign-off to maintain clear understanding of project scope and timeline.
Create detailed specifications for interfaces with Makino equipment.
Work with 3rd party suppliers of automated equipment during system design to verify intended functionality.
Support Electrical Engineering Team with system design including component selection, IO strategy, and schematic drawings.
Create and modify robot programming applications using appropriate software.
Create and modify Programmable Logic Controller (PLC) programming applications using appropriate software.
Create and modify Human Machine Interface (HMI) programming applications using appropriate software.
Setup and test bar code and pattern match vision programming applications using appropriate software.
Teach robot tool center points, user frames, and pick/place positions.
Debug robot, PLC, HMI, and vision programs during system testing and commissioning to validate functionality, safety compliance, and robustness.
Support Automation Support Engineering Team with system debug.
Effectively communicate problems/issues to other engineers to and collaborate on solutions so that they are resolved in a timely and cost-effective manner.
Participate in risk assessments of automation equipment.
Create User Manuals detailing system operation.
Become familiar with new automation products and developments and provide recommendations for using innovative technology for applications when appropriate.

QUALIFICATIONS

Ability to work well in a dynamic environment as a team player and interact with peers, customers, and suppliers in a professional manner.
Ability to work on multiple projects simultaneously.
Effective verbal and written communications skills.
Strong organizational skills and attention to detail.
General knowledge of United States and international standards including OSHA, ANSI, CE, ISO, RIA, NFPA, UL, etc.
Understanding of power distribution and low voltage control circuits.
Understanding of industrial safety devices including light curtains, laser scanners, etc.
Ability to operate CNC machine tools and other equipment used in automated systems.
Ability to read, create and modify electrical schematics using AutoCAD or similar CAD software.
Ability to create and modify robot programs using appropriate software for Fanuc and/or ABB robots.
Ability to create, modify, and troubleshoot Programmable Logic Controller (PLC) applications using appropriate software for Allen-Bradley, Omron, and/or Mitsubishi PLCs.
Ability to create and modify Human Machine Interface (HMI) applications using appropriate software for Allen-Bradley, Omron, and/or Mitsubishi HMIs.
Ability to create and modify bar code and pattern match vision applications using appropriate software for Cognex and/or Keyence vision systems.
Experience in troubleshooting issues and finding root cause by demonstrating strong analytical skills and ability to distill problems to engineering language and techniques.
Proficient use of MS Office products such as Word, Excel, etc.
Ability to travel (up to 50%). Valid passport required.

EDUCATION and/or EXPERIENCE

A Bachelor’s degree in Electrical Engineering or an Associate’s degree with an emphasis on Industrial Automation is preferred. Others with relevant work experience may be considered.

We believe that the interests of our company and people are inseparable and we are committed to developing a diverse team of creative and independent professionals. Employees enjoy a stable work environment from a company with years of success and growth in the machine tool industry.

Makino offers competitive pay, generous benefits, onsite cafeteria and fitness center and ongoing training.

Makino is proud to be an EEO/M/F/Disabled/Vets employer

Wright Technical Services is supporting a top client in the automated CNC machine build space. They are actively seeking a highly skilled controls engineer to join their team and support their customers across North America. As a controls engineer, you will be responsible for designing, developing, and implementing control systems for various industrial processes. This role will involve working closely with cross-functional teams to ensure the successful integration and optimization of their machines and equipment.

Job Functions

Work closely with multiple parties from project inception to sign-off to maintain clear understanding of project scope and timeline.
Create detailed specifications for interfaces with company equipment.
Work with 3rd party suppliers of automated equipment during system design to verify intended functionality.
Support Electrical Engineering Team with system design including component selection, IO strategy, and schematic drawings.
Create and modify robot programming applications using appropriate software.
Create and modify Programmable Logic Controller (PLC) programming applications using appropriate software.
Create and modify Human Machine Interface (HMI)
Setup and test bar code and pattern match vision programming applications using appropriate software.
Teach robot tool center points, user frames, and pick/place positions.
Debug robot, PLC, HMI, and vision programs during system testing and commissioning to validate functionality, safety compliance, and robustness.
Support Automation Support Engineering Team with system debug.
Effectively communicate problems/issues to other engineers to and collaborate on solutions so that they are resolved in a timely and cost-effective manner.
Participate in risk assessments of automation equipment.

JOB DETAILS

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 11,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location: Remote - Louisiana - Ladson, SC, United States (US)
Employment Status: Hourly Full-Time
Function: Customer Experience
Pay Range: ($58,934.00 - $109,450.00)
Target Bonus: 5.0%
Req ID: 25060

Currently seeking a US-based Service Technician with a strong background in mechanical and electrical knowledge paired with troubleshooting skills who will join a Global Service Team located in Scheifling, Austria. The Service Technician will have industrial-related education with strong communication and customer service skills, capable of delivering and maintaining high customer satisfaction while building strong personal relationships.

ESSENTIAL FUNCTIONS

Perform comprehensive service tasks on our groundbreaking robotic assembly and welding systems installed in North America, i.e. robot calibrations, software updates, general troubleshooting, etc.
Educate customers on the most efficient usage of the equipment by giving clear operational guidance
Diagnose customer problems and identify immediate fixes in case of machine shutdowns
Partner with clients to propose longer term improvements and liaise it with the Engineering team based in Austria
Install aftermarket parts/products sold as upgrades or retrofits to existing clients
Identify spare parts demand and leverage it through the back-office team
Provide service reports with value propositions and recommendations for customers
Build and maintain stable relationships with customers at both managerial and operator levels to shape the image of Zeman as a premium equipment and automation solution provider
Willingness to travel domestically and internationally 75% of the year
Perform general duties as assigned and assist in other areas as workload requires

REQUIRED SKILLS

High School Diploma/GED or equivalent experience
3+ years’ experience in installation/servicing of high value industrial machinery
Strong software, electrical, and mechanical skillset; knowledge of robotic welding equipment
Ability to work flexible hours around a changing schedule
Excellent communication, organizational, interpersonal, and diagnostic skills
Ability to work independently without much supervision
Commitment to travel 75% of the year throughout North America (US, Canada, Mexico)
Good communication skills and strong service mindset when dealing with customers
Fluent English--both written and verbal
Current and valid US driver's license with a clean driving record and reliable transportation

PREFERRED SKILLS

Technical Certifications in an engineering field, ideally in Electrical/Mechanical Engineering, Mechatronics or equivalent
Fluent in Spanish, French, or any other language

Wright Technical Services is currently seeking a Regional Field Service Engineer for a top client in the automation industry. The ideal candidate will have an extensive background in industrial robotics and possess the technical expertise to provide exceptional service in the field. This is an exciting opportunity to join a dynamic team and make a real impact in the industrial automation space.

JOB FUNCTIONS

Perform comprehensive service tasks on their groundbreaking robotic assembly and welding systems installed in North America, i.e. robot calibrations, software updates, general troubleshooting, etc.
Educate customers on the most efficient usage of the equipment by giving clear operational guidance
Diagnose customer problems and identify immediate fixes in case of machine shutdowns
Partner with clients to propose longer term improvements and liaise it with the Engineering team
Install aftermarket parts/products sold as upgrades or retrofits to existing clients
Identify spare parts demand and leverage it through the back-office team
Provide service reports with value propositions and recommendations for customers
Build and maintain stable relationships with customers at both managerial and operator levels
Willingness to travel domestically and internationally 75% of the year
Perform general duties as assigned and assist in other areas as workload requires

SKILLS

High School Diploma/GED or equivalent experience
3+ years’ experience in installation/servicing of high value industrial machinery
Strong software, electrical, and mechanical skillset; knowledge of robotic welding equipment
Ability to work flexible hours around a changing schedule
Excellent communication, organizational, interpersonal, and diagnostic skills
Ability to work independently without much supervision
Commitment to travel 75% of the year throughout North America (US, Canada, Mexico)
Good communication skills and strong service mindset when dealing with customers
Fluent English--both written and verbal
Current and valid US driver's license with a clean driving record and reliable transportation

JOB DETAILS

Location: Remote - Georgia - Ladson, SC, United States (US)
Employment Status: Hourly Full-Time
Function: Customer Experience
Req ID: 25058

ESSENTIAL FUNCTIONS

Perform comprehensive service tasks on our groundbreaking robotic assembly and welding systems installed in North America, i.e. robot calibrations, software updates, general troubleshooting, etc.
Educate customers on the most efficient usage of the equipment by giving clear operational guidance
Diagnose customer problems and identify immediate fixes in case of machine shutdowns
Partner with clients to propose longer term improvements and liaise it with the Engineering team based in Austria
Install aftermarket parts/products sold as upgrades or retrofits to existing clients
Identify spare parts demand and leverage it through the back-office team
Provide service reports with value propositions and recommendations for customers
Build and maintain stable relationships with customers at both managerial and operator levels to shape the image of Zeman as a premium equipment and automation solution provider
Willingness to travel domestically and internationally 75% of the year
Perform general duties as assigned and assist in other areas as workload requires

REQUIRED SKILLS

High School Diploma/GED or equivalent experience
3+ years’ experience in installation/servicing of high value industrial machinery
Strong software, electrical, and mechanical skillset; knowledge of robotic welding equipment
Ability to work flexible hours around a changing schedule
Excellent communication, organizational, interpersonal, and diagnostic skills
Ability to work independently without much supervision
Commitment to travel 75% of the year throughout North America (US, Canada, Mexico)
Good communication skills and strong service mindset when dealing with customers
Fluent English--both written and verbal
Current and valid US driver's license with a clean driving record and reliable transportation

PREFERRED SKILLS

Technical Certifications in an engineering field, ideally in Electrical/Mechanical Engineering, Mechatronics or equivalent
Fluent in Spanish, French, or any other language

JOB FUNCTIONS

Perform comprehensive service tasks on their groundbreaking robotic assembly and welding systems installed in North America, i.e. robot calibrations, software updates, general troubleshooting, etc.
Educate customers on the most efficient usage of the equipment by giving clear operational guidance
Diagnose customer problems and identify immediate fixes in case of machine shutdowns
Partner with clients to propose longer term improvements and liaise it with the Engineering team
Install aftermarket parts/products sold as upgrades or retrofits to existing clients
Identify spare parts demand and leverage it through the back-office team
Provide service reports with value propositions and recommendations for customers
Build and maintain stable relationships with customers at both managerial and operator levels
Willingness to travel domestically and internationally 75% of the year
Perform general duties as assigned and assist in other areas as workload requires

SKILLS

High School Diploma/GED or equivalent experience
3+ years’ experience in installation/servicing of high value industrial machinery
Strong software, electrical, and mechanical skillset; knowledge of robotic welding equipment
Ability to work flexible hours around a changing schedule
Excellent communication, organizational, interpersonal, and diagnostic skills
Ability to work independently without much supervision
Commitment to travel 75% of the year throughout North America (US, Canada, Mexico)
Good communication skills and strong service mindset when dealing with customers
Fluent English--both written and verbal
Current and valid US driver's license with a clean driving record and reliable transportation

JOB DETAILS

Location: Remote - Illinois - Ladson, SC, United States (US)
Employment Status: Hourly Full-Time
Function: Customer Experience
Req ID: 25059

ESSENTIAL FUNCTIONS

Perform comprehensive service tasks on our groundbreaking robotic assembly and welding systems installed in North America, i.e. robot calibrations, software updates, general troubleshooting, etc.
Educate customers on the most efficient usage of the equipment by giving clear operational guidance
Diagnose customer problems and identify immediate fixes in case of machine shutdowns
Partner with clients to propose longer term improvements and liaise it with the Engineering team based in Austria
Install aftermarket parts/products sold as upgrades or retrofits to existing clients
Identify spare parts demand and leverage it through the back-office team
Provide service reports with value propositions and recommendations for customers
Build and maintain stable relationships with customers at both managerial and operator levels to shape the image of Zeman as a premium equipment and automation solution provider
Willingness to travel domestically and internationally 75% of the year
Perform general duties as assigned and assist in other areas as workload requires

REQUIRED SKILLS

High School Diploma/GED or equivalent experience
3+ years’ experience in installation/servicing of high value industrial machinery
Strong software, electrical, and mechanical skillset; knowledge of robotic welding equipment
Ability to work flexible hours around a changing schedule
Excellent communication, organizational, interpersonal, and diagnostic skills
Ability to work independently without much supervision
Commitment to travel 75% of the year throughout North America (US, Canada, Mexico)
Good communication skills and strong service mindset when dealing with customers
Fluent English--both written and verbal
Current and valid US driver's license with a clean driving record and reliable transportation

PREFERRED SKILLS

Technical Certifications in an engineering field, ideally in Electrical/Mechanical Engineering, Mechatronics or equivalent
Fluent in Spanish, French, or any other language

JOB FUNCTIONS

Perform comprehensive service tasks on their groundbreaking robotic assembly and welding systems installed in North America, i.e. robot calibrations, software updates, general troubleshooting, etc.
Educate customers on the most efficient usage of the equipment by giving clear operational guidance
Diagnose customer problems and identify immediate fixes in case of machine shutdowns
Partner with clients to propose longer term improvements and liaise it with the Engineering team
Install aftermarket parts/products sold as upgrades or retrofits to existing clients
Identify spare parts demand and leverage it through the back-office team
Provide service reports with value propositions and recommendations for customers
Build and maintain stable relationships with customers at both managerial and operator levels
Willingness to travel domestically and internationally 75% of the year
Perform general duties as assigned and assist in other areas as workload requires

SKILLS

High School Diploma/GED or equivalent experience
3+ years’ experience in installation/servicing of high value industrial machinery
Strong software, electrical, and mechanical skillset; knowledge of robotic welding equipment
Ability to work flexible hours around a changing schedule
Excellent communication, organizational, interpersonal, and diagnostic skills
Ability to work independently without much supervision
Commitment to travel 75% of the year throughout North America (US, Canada, Mexico)
Good communication skills and strong service mindset when dealing with customers
Fluent English--both written and verbal
Current and valid US driver's license with a clean driving record and reliable transportation

JOB DETAILS

Location: Remote - Oregon - Ladson, SC, United States (US)
Employment Status: Hourly Full-Time
Function: Customer Experience
Req ID: 25061

ESSENTIAL FUNCTIONS

Perform comprehensive service tasks on our groundbreaking robotic assembly and welding systems installed in North America, i.e. robot calibrations, software updates, general troubleshooting, etc.
Educate customers on the most efficient usage of the equipment by giving clear operational guidance
Diagnose customer problems and identify immediate fixes in case of machine shutdowns
Partner with clients to propose longer term improvements and liaise it with the Engineering team based in Austria
Install aftermarket parts/products sold as upgrades or retrofits to existing clients
Identify spare parts demand and leverage it through the back-office team
Provide service reports with value propositions and recommendations for customers
Build and maintain stable relationships with customers at both managerial and operator levels to shape the image of Zeman as a premium equipment and automation solution provider
Willingness to travel domestically and internationally 75% of the year
Perform general duties as assigned and assist in other areas as workload requires

REQUIRED SKILLS

High School Diploma/GED or equivalent experience
3+ years’ experience in installation/servicing of high value industrial machinery
Strong software, electrical, and mechanical skillset; knowledge of robotic welding equipment
Ability to work flexible hours around a changing schedule
Excellent communication, organizational, interpersonal, and diagnostic skills
Ability to work independently without much supervision
Commitment to travel 75% of the year throughout North America (US, Canada, Mexico)
Good communication skills and strong service mindset when dealing with customers
Fluent English--both written and verbal
Current and valid US driver's license with a clean driving record and reliable transportation

PREFERRED SKILLS

Technical Certifications in an engineering field, ideally in Electrical/Mechanical Engineering, Mechatronics or equivalent
Fluent in Spanish, French, or any other language

JOB FUNCTIONS

Perform comprehensive service tasks on their groundbreaking robotic assembly and welding systems installed in North America, i.e. robot calibrations, software updates, general troubleshooting, etc.
Educate customers on the most efficient usage of the equipment by giving clear operational guidance
Diagnose customer problems and identify immediate fixes in case of machine shutdowns
Partner with clients to propose longer term improvements and liaise it with the Engineering team
Install aftermarket parts/products sold as upgrades or retrofits to existing clients
Identify spare parts demand and leverage it through the back-office team
Provide service reports with value propositions and recommendations for customers
Build and maintain stable relationships with customers at both managerial and operator levels
Willingness to travel domestically and internationally 75% of the year
Perform general duties as assigned and assist in other areas as workload requires

SKILLS

High School Diploma/GED or equivalent experience
3+ years’ experience in installation/servicing of high value industrial machinery
Strong software, electrical, and mechanical skillset; knowledge of robotic welding equipment
Ability to work flexible hours around a changing schedule
Excellent communication, organizational, interpersonal, and diagnostic skills
Ability to work independently without much supervision
Commitment to travel 75% of the year throughout North America (US, Canada, Mexico)
Good communication skills and strong service mindset when dealing with customers
Fluent English--both written and verbal
Current and valid US driver's license with a clean driving record and reliable transportation

LOCATION:

Cleveland, OH, Houston TX, or Philadelphia PA

Working Hybrid Schedule – Offices in Concord, OH not downtown Cleveland.

Title: SAP Business Analyst
Industry: Global Manufacturing
Job Type: FTE – Direct Hire
Location: Greater Cleveland, Ohio
Salary: $140,000 – 150,000 salary + 10% bonus

Job Summary
Wright Technical Services is proud to represent a Global Manufacturer and Industry Leader for this position.
The SAP Business Analyst will function as an IT partner for the internal customers belonging to the business functions, to understand their needs, identifying and addressing possible technical solutions in coherence with the company standard guidelines, the IT internal portfolio and market solution offering, and the approved budget. This company offers agile and collaborative environment, inspiring projects, Lean organizational structure. The ideal candidate will be the point of reference for America’s region within the IT corporate function.

Qualifications

Degree in Engineering, Computer Science or similar; and/ or SAP Certifications
At least 5+ years of experience as a functional SAP Business Analyst (or related) in a multi-national company.
Proven experience in global projects for implementations, rollouts, and application maintenance of SAP S/4 Hana
Experience with Salesforce projects is a plus.
Project Management experience highly preferred.
Deep knowledge of Information technologies environments, tools and methodologies.
Analytical thinker, open minded. Curiosity about complex topics and analytical problem-solving skills. Strong ability to lead and coordinate cross functional, multicultural teams of experts.
Attitude to Interpersonal relations with all the levels of the organization.
Strong attention to details and ability to coordinate cross functional teams.
Confident, assertive and goal oriented. Ability to work under pressure to tight deadlines.
Experience in preparing/ leading meetings with C-Levels.

Description

Act as an IT business partner of the internal customers for SAP, Salesforce and other company/ market solutions globally, interfacing with internal customers to understand requirements and transforming them in IT solutions.
Support Process Owners in maintaining/customizing the business blueprint and performing functional analysis.
Actively participate in all phases of the software implementation life cycle, from design to adoption, applying project management methods and practices, achieving all requirements agreed within the expected timescales and costs.
Define test scenarios with the key users and support them or supervise external consultants during tests. Perform or coordinate user training in collaboration with third parties when needed.
Act as POC for SAP Help Desk requests. Implement/ test solutions or supervise external consultants during implementation/test/delivery. Manage change development in close consult with IT Director, Line Manager and Process Owner.
Support Process Owners, third parties and HR - Organization defining the best user profiles. Report possible Segregation of Duties (SoD) issues or any other conflict.
Manage IT audit, ensuring the applicable systems are compliant with audit requirements (SOX).
Support change management and facilitate the adoption of the IT solutions.
Ensure the proper maintenance of IT applications.

Eligibility: All applications current authorizing to live and work in the United States on a Permanent basis are welcome to apply. Must be currently residing in the US. Sponsorship is not available for this position.

Wright Technical Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

This is a Full-Time position requiring hybrid on-site in greater Cleveland, Ohio (southeast region).

Qualifications

Degree in Engineering, Computer Science or similar; and/ or SAP Certifications
At least 5+ years of experience as a functional SAP Business Analyst (or related) in a multi-national company.
Proven experience in global projects for implementations, rollouts, and application maintenance of SAP S/4 Hana
Experience with Salesforce projects is a plus.
Project Management experience
Deep knowledge of Information technologies environments, tools and methodologies.
Analytical thinker, open minded. Curiosity about complex topics and analytical problem-solving skills. Strong ability to lead and coordinate cross functional, multicultural teams of experts.
Attitude to Interpersonal relations with all the levels of the organization.
Strong attention to details and ability to coordinate cross functional teams.
Confident, assertive and goal oriented. Ability to work under pressure to tight deadlines.
Experience in preparing/ leading meetings with C-Levels.

Description

Act as an IT business partner of the internal customers for SAP, Salesforce and other company/ market solutions globally, interfacing with internal customers to understand requirements and transforming them in IT solutions.
Support Process Owners in maintaining/customizing the business blueprint and performing functional analysis.
Actively participate in all phases of the software implementation life cycle, from design to adoption, applying project management methods and practices, achieving all requirements agreed within the expected timescales and costs.
Define test scenarios with the key users and support them or supervise external consultants during tests. Perform or coordinate user training in collaboration with third parties when needed.
Act as POC for SAP Help Desk requests. Implement/ test solutions or supervise external consultants during implementation/test/delivery. Manage change development in close consult with IT Director, Line Manager and Process Owner.
Support Process Owners, third parties and HR - Organization defining the best user profiles. Report possible Segregation of Duties (SoD) issues or any other conflict.
Manage IT audit, ensuring the applicable systems are compliant with audit requirements (SOX).
Support change management and facilitate the adoption of the IT solutions.
Ensure the proper maintenance of IT applications.

Eligibility: All applications currently authorized to live and work in the United States on a Permanent basis are welcome to apply. Must be currently residing in the United States. Sponsorship is not available for this position.

Wright Technical Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Field Service Engineer

Responsibilities:

Install, maintain, and repair CNC machines and other industrial equipment
Provide on-site technical support to clients
Diagnose and troubleshoot equipment issues
Perform preventative maintenance on equipment
Train clients on proper use and maintenance of equipment
Document all service and repair activities
Collaborate with other team members to ensure client satisfaction

Requirements:

Associate's degree in a related field or equivalent experience
Minimum of 3 years of experience as a Maintenance Technician or Field Service Engineer
Experience with CNC installation and repair
Experience with industrial maintenance repair
Strong problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Willingness to travel to client sites as needed

Certifications, Licenses and Registrations

Valid Driver’s License.

We believe that the interests of our company and people are inseparable, and we are committed to developing a diverse team of creative and independent professionals. Employees enjoy a stable work environment from a company with years of success and growth in the machine tool industry.

Makino offers competitive pay, generous benefits including medical/dental, company paid LTD/STD, bonus program, and ongoing training.

Makino is proud to be an EEO/M/F/Disabled/Vets employer

Wright Technical services is supporting a top client in the CNC machine space who is looking to add a Field Service Engineer to their team in the Midwest. This individual will be a member of the Customer Support Department and be responsible for the installation, maintenance, trouble shooting and repair of their machinery at customer locations. The right candidate will be a customer focused professional with a positive attitude and great customer service skills.

Responsibilities:

Install, maintain, and repair CNC machines and other industrial equipment
Provide on-site technical support to clients
Diagnose and troubleshoot equipment issues
Perform preventative maintenance on equipment
Train clients on proper use and maintenance of equipment
Document all service and repair activities
Collaborate with other team members to ensure client satisfaction

Requirements:

Associate's degree in a related field or equivalent experience
Minimum of 3 years of experience as a Maintenance Technician or Field Service Engineer
Experience with CNC installation and repair
Experience with industrial maintenance repair
Strong problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Willingness to travel to client sites as needed

Job Description:

The ideal candidate should have a strong mechanical background with prior industry experience.

As a Field Engineer, this individual will be responsible for traveling to customer sites to apply casing filler material on specific applications and provide on-site training to customers.

Responsibilities:

- Open to significant travel. (50-75 %)

- Provide on-site training to customers on the job site.

- Communicate with customers to ensure satisfaction and address any concerns.

- Collaborate with the sales team to promote our products and services.

- Provide technical support to the customer, sales team, and internal departments as needed.

- Proactively address any areas requiring maintenance or repair.

- Process departmental invoices in a timely manner.

- Follow all safety procedures.

- Maintain accurate records of service activities.

Requirements:

- Associate’s degree in engineering or relevant experience.

- Strong mechanical inclination. (pumps, valves, etc.)

- Customer service skills.

- Previous fiber optics experience or background in Oil and Gas industry a plus.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Willingness to travel as needed to fulfill job requirements.

Job Description:

The ideal candidate should have a strong mechanical background with prior industry experience.

As a Field Engineer, this individual will be responsible for traveling to customer sites to apply casing filler material on specific applications and provide on-site training to customers.

Responsibilities:

- Open to significant travel. (50-75 %)

- Provide on-site training to customers on the job site.

- Communicate with customers to ensure satisfaction and address any concerns.

- Collaborate with the sales team to promote our products and services.

- Provide technical support to the customer, sales team, and internal departments as needed.

- Proactively address any areas requiring maintenance or repair.

- Process departmental invoices in a timely manner.

- Follow all safety procedures.

- Maintain accurate records of service activities.

Requirements:

- Associate’s degree in engineering or relevant experience.

- Strong mechanical inclination. (pumps, valves, etc.)

- Customer service skills.

- Previous fiber optics experience or background in Oil and Gas industry a plus.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Willingness to travel as needed to fulfill job requirements.

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